Care Quality Commission

St Omer Residential Home CQC Inspection February 2019

The Care Quality Commission (CQC) is the regulator of care services in England, and is the organization that inspects hospitals, doctors, dentists and care homes to ensure that minimum standards are maintained.

Our latest inspection took place at the end of February 2019. We are awaiting the inspectors report, but he has indicated to us that we will be pleased with his judgement. He has also given this impression to those that he has spoken to following his inspection.

Given that we were rated as Good at his last inspection in 2016 (and our inspector is fully aware how disappointed we were with that judgement) we are keenly awaiting his report – more on this as soon as we hear more!

Comments made previously by our inspector –

“People told us staff treated them with respect, maintained their dignity and were mindful of their need for space and privacy. When staff needed to speak with people about sensitive issues this was done in a way that protected their privacy and confidentiality. People and relatives told us they were involved in making decisions about their care and said staff continually asked how they would like to be supported”.

Read the CQC Report 2016

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